Available Now — Open to Offers

Hello, I'm

Roberto Gomez

 

Results-driven Sales & Business Development Professional with 18 years of progressive BPO experience, including 5 years excelling in 100% remote environments supporting leading US-based enterprises. Proven expertise in full-cycle B2B/B2C sales, CRM optimization, and omnichannel (voice & non-voice) account management. Recognized for consistently exceeding KPIs, cultivating executive-level relationships, and driving sustainable revenue growth across 4 distinct remote organizations.

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US Timezone Aligned (EST/PST) +63 936 866 5734 Available for 100% Remote US Roles

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Years in BPO

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Years 100% Remote

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US-Based Clients

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Remote Organizations Scaled

Professional Journey

Sales Development Representative

Engage Your Biz LLC (Remote)

Sep 2024 - Oct 2025
  • Spearheaded B2B outbound lead generation strategies, consistently building high-value sales pipelines.
  • Conducted comprehensive market research to identify, qualify, and engage prospective enterprise clients.
  • Orchestrated high-converting strategic outreach, successfully setting qualified appointments for Account Executives.
  • Leveraged advanced CRM software to meticulously track KPIs, sales activities, and performance metrics.

Medical Sales Representative

Vantage Medical Associates PC (Remote)

Oct 2022 - Aug 2024
  • Cultivated strategic relationships with healthcare professionals, driving continuous sales of specialized medical products.
  • Consistently overachieved assigned sales quotas and KPIs through proactive territory management and consultative selling.
  • Facilitated seamless scheduling and follow-ups between patients and internal physicians to optimize clinical workflows.
  • Resolved complex customer inquiries with a high First Call Resolution (FCR) rate while maintaining strict compliance with healthcare regulations.

Cloud-Based CRM Manager

Brivity, Inc. (Remote)

May 2021 - Aug 2022
  • Engineered optimization strategies for cloud-based CRM systems, drastically improving operational efficiency and engagement.
  • Directed comprehensive onboarding and continuous training programs for staff, driving platform adoption and data accuracy.
  • Partnered with key stakeholders to analyze systems data and provide actionable performance insights to executive management.
  • Managed complex inbound and outbound sales operations while ensuring overarching security and regulatory compliance.

Business Development Representative

Common Living (Remote)

Dec 2018 - Apr 2021
  • Executed targeted market analysis to uncover and capitalize on net-new business opportunities and high-potential leads.
  • Forged executive-level relationships, consistently meeting and exceeding rigorous monthly and quarterly sales KPIs.
  • Synthesized critical sales data to inform overarching competitive landscape strategies and drive revenue growth.
  • Actively collaborated with marketing divisions to align promotional campaigns with direct sales objectives.

Adwords / Account Manager

TELETECH COMPANY (On-Site)

Aug 2016 - Oct 2018
  • Designed and executed high-ROI Google AdWords campaigns, optimizing ad copy and landing pages to significantly boost CTR.
  • Managed and scaled digital advertising budgets, dynamically adjusting bidding strategies to minimize Cost Per Acquisition (CPA).
  • Conducted exhaustive keyword research and delivered data-driven performance presentations to key stakeholders.

Extensive Career Foundation

Various Industry Leaders

2000 - 2016

Held key leadership and sales roles driving revenue, retention, and exceptional service delivery across multiple prestigious organizations:

DirecTV (Team Lead) USANA (Independent Dist.) VONAGE (Team Lead) American Airlines (Reservations) Forever Living (Sales Partner) MCI (TSR Specialist)

Core Competencies

Sales & Service

Omnichannel Support (Voice/Non-Voice) Skillful B2B/B2C Outbound Sales Skillful Cold Calling Skillful Consultative Selling Skillful Executive Appointment Setting Skillful

Technical Skills

Google AdWords Skillful Google Ads Skillful CRM Systems Skillful Social Media Management Skillful

Leadership

Team Building Skillful Teamwork Skillful Coordination Support Skillful

Education & Awards

Bachelor of Science

San Sebastian College (Apr 1994 - Mar 1999)

Loyalty Awardee

Primary - Secondary School (Apr 1983 - Mar 1994)

Languages

Tagalog and English (Bilingual Working Proficiency)

Personal Interests

Outside of the professional sphere, I am passionate about...

AI Art

Photography

Gaming (Online/Offline)

Exploring Cuisines

Let's Work Together

I am available immediately and looking for full-time opportunities in Professional Services.

Disclaimer: I am an independent freelancer and am not affiliated with or represented by any agency. I am currently accepting job offers from direct clients, hiring entities, and agencies.